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 | I am ready to place an order. How do I do this? |
 | Use whatever method is most convenient for you. We accept orders via phone, fax, and e-mail. You may use manufacturers part numbers or the EZ numbers shown in our catalog. |
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| How do I buy products online? |
| If you are an existing customer, simply go to the Online Catalog tab and then click on Set Up New Log-in. Submit your request for a new log-in. You will be contacted shortly with information about your assigned user name and password.
If you are a new customer, you may go to Contact Us and Request Information to initiate a request to set up a new customer account with corresponding access to our online catalog. |
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| What are your business hours and Will Call hours? |
| Business hours are 8:00 a.m. to 5:00 p.m. in the local time zone for any given branch. Will Call pick-up is available during these hours. Orders may be placed via the internet 24 hours a day, 7 days a week. Orders placed after business hours will be processed the next business day. |
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| I could not find exactly what I needed in the catalog. Can you help me? |
| Yes. Contact your local branch or sales representative (contacts shown in the catalog and on our website). We can help you find the product you need. |
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| Do you have a minimum order requirement? |
| The minimum order size is $50.00. |
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| Can I purchase material from you without being charged tax? |
| Yes. You can purchase material without being charged tax if you provide a tax exempt certificate. Please contact your local branch to obtain a Tax Exemption Form and for further information. |
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| What if I need product information that is not shown in the catalog? |
| For additional product information you can go to the Product Information tab on this website and go directly to the appropriate manufacturer link. Or, you can call, fax, or e-mail us to let us know what kind of information you need. To request information by e-mail, simple go to the Contact Us tab and then Request Information. |
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| What is IDN H. Hoffman's DUNS number? CAGE code? (Used primarily by government agencies.) |
| Our DUNS number is 005447743, and our CAGE code is 97120. |
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| I am ready to pay my invoice. How do I do this? |
| You can mail your check to the attention of Accounts Receivable at 7330 W. Montrose Ave., Norridge, IL 60706 |
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| Is IDN H. Hoffman a minority-owned or woman-owned business? |
| IDN H. Hoffman is a woman-owned business enterprise (MWBE). |
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| What products do you offer? |
| IDN H. Hoffman specializes in door hardware and related security products including, but not limited to:
Pulls, Lubricants, Cam Locks, Latch Bolts, CCTV, Dead Latch, Doors, Electric Strikes, Padlocks, Hasps, Padlock Cylinders, High Security Locks and Padlocks, Interchangeable Cores, Automotive, ADA Latches and Switches, Key Blanks including Master Keys, Knob Locks, Handlesets, Key Machines, Lever Locks, Magnetic Locks, Door Closers, Cylinders, Magnetic Closers, Clone Machines & Keys, Mortise Cylinders, Locksmith Tools including Picks, Pins, Annunciators, Face Plates, Coaxial Cable and Connectors, Exit Devices, Power Supplies, Safes, Springs, Screws, Spindles, Key Tags, Biometric Locks, Tail Pieces, Automotive Tools, Installation Tools, Plug Followers, Key Cabinets, Transponders, Exit Device Trim, Video Surveillance, Access Control, Deadbolts, Cabinet Locks, Panic Bars, Paddles, and more! |
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| What services do you offer? |
| In addition to offering technical assistance for a wide range of products, IDN H. Hoffman offers expertise in the following areas:
- Access Control
- System Configuration
- Technical Systems
- Key Control Services
- High Security
- Master Keying
- Exclusive End User Keyway
- Dealer Keyways
- Manufacturer Master Keyed Systems
- Hollow Metal Doors and Frames
- Modification
- Installation
- and more!
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| Do you do any walk-in business or should I use will-call? |
| We accommodate walk-in transactions for qualified customers. We recommend calling ahead to set up a Will Call pick-up to ensure that the product is available and ready for pick-up when needed.
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